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What is NeighborWho?
NeighborWho is a property-focused record broker; though it functions like a search website, consumers can gain insight into a property's history, details, and sales insights. NeighborWho also offers contact information for property owners, alongside possible residents of the area, permit records, and asset details.
Despite NeighborWho being a property-focused website, searches can be completed using consumer names. By extension, these people records can display a laundry list of details about a target consumer; some standard details include social media accounts, criminal histories, background checks, and more. Interested parties must be careful, however. NeighborWho is unqualified as a source for choices like employment or screening. Part of the reason they cannot be an FCRA business is their use of public information. The possibility of inaccuracies is too great to make an informed decision using their reports.
What does this mean for the average consumer or the consumer wrongly labeled with a criminal history? They have two choices; create an account with NeighborWho to access and change the information, or request an opt out for their information. Most people search websites (of which NeighborWho is one) have complex requirements for requesting a public search opt out. The request will strip the record and all associated details from internal search results. In the case of NeighborWho, opt out by requesting with their data management and parent company, BeenVerified.
Remove My Name from NeighborWho!
There are no personal requirements to remove information from NeighborWho or BeenVerified, but there are nuances. For example, a consumer must choose to contact NeighborWho or BeenVerified directly, but their impacts are different. Requesting a NeighborWho opt out removes records they can access, but it doesn't remove it from BeenVerified. Conversely, requesting a BeenVerified opt out removes information from both BeenVerified and NeighborWho (and applicable affiliates).
Options to Remove Information from NeighborWho
There are five ways a consumer can request an opt out from NeighborWho. Those who require live assistance can call the hotline, a support number overseen by NeighborWho directly. Alternatively, users can request an opt out via the Contact Us page of the NeighborWho website. Cautious consumers can email their request to NeighborWho or BeenVerified; conversely, they can mail the request (with applicable details) to their shared mailing address in Atlanta. For most consumers, the fastest and most straightforward way to opt out is using BeenVerified's omni-form solution. The guides below display how to utilize each option alongside detailed descriptions, screenshots, and additional information for consideration.
Your NeighborWho Opt-Out: A Complete Guide
Call NeighborWho's Live Representatives for Assistance
NeighborWho's live support line, 1-(866)-202-7417, is accessible daily, from 6:00 am to 11:30 pm EST. Allow the automated voice to complete its menu options, then press 6 to be taken to the "privacy requests" department. Immediately following this, the automated voice will confirm the "called from number" and then list the digits associated with the caller. If the number they say is correct, press 1 to continue the process. After this, select the corresponding number associated with your time zone. If the automated system cannot apply the information to an existing account, it pushes the caller to another menu. Here, press 1 to switch to a texting conversation with a live agent (unavailable for landlines); or press 2 to be dropped into the live rep queue.
Use the Contact Us Page to Send a Request Instantly
Consumers who must speak directly with the representatives but want to avoid the phone should send them a message. Rather than sending an email (below), consumers can use the Contact Us page on the NeighborWho website. Select the topic, submit your name and email address, then write a message to the service team. Note that there are three types of outcomes if you go this route.
Email NeighborWho's or BeenVerified's Privacy Team
Alternatively, consumers could email their opt out request. This option pushes NeighborWho and BeenVerified further away, protecting the consumer's cybersecurity and personal account information. To add another layer of protection, send your email from an alternative address, an email not connected to personal accounts.
Additionally, note in the email addresses below, there are various destinations. Sending an email to support may take longer than emailing privacy directly, while Californians can email CCPA for immediate action. Generally, users should send their requests to CCPA or privacy, but sometimes support may be more helpful. Take the text below and copy/paste it into an email creator before exchanging the highlighted information for your actual details.
Send to Emails: firstname.lastname@example.org, email@example.com, firstname.lastname@example.org, email@example.com, firstname.lastname@example.org, email@example.com
Subject: Do Not Sell or Share My Information
My name is [Full name]. I am requesting an opt out from NeighborWho's public searches. Please do not sell or share my information or details associated with me. I understand that opting out with NeighborWho does not opt me out of other websites, and to opt out of them, I must make individual requests. Please have an agent complete my request and then send confirmation; otherwise, contact me with questions if it cannot be completed.
- Full Name: [First, last, aliases, and misspellings all count towards this section]
- Age: [Hackers aren't interested in your age, use it for identity verifications like this]
- Date of Birth: [Although nerve-wracking, this is considered "basic" consumer info]
- Addresses: [Residential, business, and historical, list it all here along with zip codes]
- Phone Numbers: [All registered and associated numbers should be listed here]
- Email Addresses: [Include the address used to send this email, or you may get ads]
- Additional Information: [Anything that may assist the agent in finishing the request]
Print and Mail the Opt-Out Request to the Hub Offices
Consumers wanting a physical paper trail of their official request must mail the offices. Requests must be sent to the address below, heading to the hub servicing offices of BeenVerified's minor affiliates. In other words, although BeenVerified oversees minor affiliates, those companies have a separate mailing address. It just so happens that multiple small affiliates like NeighborWho and PeopleLooker use this same address for mail. Copy the email from the passage above into a text editor to edit it accordingly. When ready to send your request, send it to Atlanta:
PO Box 105168
Atlanta, GA 30348-5168
BeenVerified's Omni-Form Suppression Tool
NeighborWho's online opt out process is overseen by BeenVerified; any attempt to access an online form through NeighborWho redirects the user to BeenVerified's people search opt out. Since BeenVerified offers two distinct reports, consumers must opt out twice to remove their data from BeenVerified's searches. This guide cuts the process in half by using the omni-form to place a request. The information shared here impacts all data associated with the user. The fastest way to get started is by accessing the form directly.
When the form opens, set the "Request Type" to "Do Not Sell My Information". Then, enter a first and last name accordingly. Submit an accessible email address and an age for verification. Enter the applicable address information, then click the green "Continue" button below the data spaces.
Our search yielded only one result, but actual searches may have hundreds of records. Find the record most closely associated with the correct person on the subsequent results page. Click the green "Proceed to Opt Out" button to continue.
The following page allows adding information for the suppression request. If there is any yet unknown information you want to suppress, add it into the relative space by dropping the down arrow. When finished, check the "This is me" box before solving the CAPTCHA puzzle. Click the green "Remove My Info" button to finish.
Upon clicking the button, the page will refresh and display that the request was submitted (below). Although this message doesn't say so, the consumer must now access their email and click the verification link provided. Without the link being "activated", the request will not reach completion.
After Opting-Out, Return for More
Verify the opt out was successful by searching for the record on BeenVerified. Although you could search for it on NeighborWho, they require an account to see search results. Additionally, clear your browser's cache history before checking if the record appears. Allow at least two weeks for big search engines to remove any live pages from their results completely. Finally, return annually to place new opt out requests as necessary. This guide is current with the processes of opt out solutions provided by NeighborWho's and BeenVerified's privacy policies (2023).