Help & Support

Contact Us

We provide support 24/7, to connect with an expert now take advantage of our live chat service, or call us toll-free, 800-470-7489. You can also get in touch by submitting your inquiry:

Top Questions

How do I use your service?

To begin using your IDStrong service, visit the "My Settings" page to update your identity monitoring settings. If you are a Bronze Account Member, you may upgrade to Gold Account Status at any time to view your credit score and report.

Will I be re-billed?

Yes. You should always read over billing terms carefully before checkout. If you have signed up for our trial membership and do not wish to be billed for the month, please follow cancellation procedures twenty four hours in advance of being billed. Once your trial has expired, you will be billed monthly for your IDStrong account until a cancellation request is received.

To cancel your account fill out a contact form to request cancellation.

What is my receipt/order number?

Our reliable third party billing vendor will send all new customers a receipt email with information that includes your order number.

Will I receive a purchase confirmation email?

Yes. Immediately after purchasing an IDStrong membership you will receive two emails. One will be a welcome email from us. The other email will be from our our third party billing vendor which will contain a receipt and order information.

Accessing Alerts

To access any of your alerts please visit the Alerts and Reports page. If you are ever having any difficulty accessing alerts please contact one of our dedicated customer support agents for assistance by filling out the contact form.

Report Technical Error

To report a technical error please contact one of our dedicated customer support representative by filling out the contact form. Please include as many details as possible.

Reset Password

To reset your password please visit the My Account page.

Account Cancellation

To cancel your account please contact one of our dedicated customer support representative by filling out the contact form.

Where can I find my credit report and score?

Your credit report and score can both be found in your Dashboard if you have subscribed to our Ultimate Protection plan. If you have subscribed to Standard Protection plan, you will need to upgrade your account to view your credit report and score.

How do I view my alerts?

You may view your alerts at any time by clicking on “My Alerts” at the top of the page. From there you will be able to see your Credit, Identity, Public Records, and Neighborhood alerts depending on whether you have signed up for our Standard or Ultimate Protection plans.

Which package should I choose?

We recommend signing up for the Ultimate Protection package as it will not only monitor your identity information but also your credit.

Can I upgrade my account from Standard Protection to Ultimate Protection?

Yes. You may upgrade at any time by going to your Dashboard and clicking the “UPGRADE” button. You will be taken to a page to enter your payment information and after that you will have access to all of our Ultimate Protection features.

Will I be billed again?

Yes. IDStrong is a subscription service to help you maintain and protect your credit and identity. You may cancel at any time by calling (800) 470-7489 visiting your “My Account” page, or by submitting a support ticket.

How do I cancel my subscription?

You may cancel at any time by calling (800) 470-7489 visiting your “My Account” page, or by submitting a support ticket.

Can I reset my password?

You may update your password at any time by visiting the “My Account” page.

Can I update my information?

You may update your monitored information at any time by visiting the “Alert Settings” page located under “My Account” at the top of every page.

What type of information do you monitor?

Your name, social security n umber, phone number, email address, usernames, driver’s license, passport number, medical record number, and more!

How will I know if my personal information is compromised?

Once we have your information on file, we will immediately begin to monitor the dark web. If we find your information, you will be notified.

What is public records monitoring?

We will monitor your information in various public record databases which includes arrests, criminal and court records databases.

Free Identity Exposure Scan
Free Identity Exposure Scan
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