The First Breach of 2024: Transformative Healthcare; Data Stolen from +900k Victims

  • By Steven
  • Jan 02, 2024
Boston’s retired Fallon Ambulance Service
Photo by Mangocove under CC BY-SA 4.0 DEED

Our first breach report of 2024 concerns Boston’s retired Fallon Ambulance Service (FAS). When operating, FAS was a medical transcription company serving emergency services and other affiliated companies. Transformative Healthcare (TH) oversaw FAS as a support component of their telephone services. TH absorbed FAS in December 2022 but retained patient data in compliance with their legal obligations. Months later, an unauthorized actor breached their data storage—compromising the information of 911,757 individuals. 

How Did the Attack Occur? 

Little is public about the attack, and even less is available about how it happened. According to the regulator notice at the Maine Attorney General’s Office, officials discovered suspicious activity in a data storage archive and immediately conferred with third-party specialists. It is unknown how the assailants made the attack possible. TH’s notice indicates they successfully secured the storage archive, but it is unclear whether it was a password, network, or security alteration.

What Information Was Viewed or Stolen? 

The data stolen in this breach varies between individuals and their relationship with TH; stolen elements include names, addresses, COVID-19 testing and information, Social Security Numbers, information connected to FAS employment or applications, and other medical details. These exposures set the victims up for serious problems, from identity theft to medical fraud. No one knows when or how the assailants might misuse the data—they could trade a record or sell bulk data bundles; they could misuse it this weekend or years from now. Victims only have retroactive options; monitoring services, for example, cannot stop data misuse but mitigate its exacting emotional and financial consequences.

How Did Transformative Healthcare Admit to the Breach? 

In December 2022, FAS stopped providing services and was closed. Two months later, around February 17th, 2023, suspicious activity appeared within the data storage. Around April 21st, officials discovered the activity and immediately responded, expelling the threat within 24 hours. TH’s investigations launched soon after; they concluded around December 27th, and officials began sending notices to consumers and state offices that day.

What Will Become of the Stolen Information? 

The impact figure of this breach is estimated to be 911k; however, the overall consequences of the breach may be significant, mainly due to FAS’ relationships with affiliated transcription services. In 2023, medical transcription organization Perry Johnson & Associates (PJ&A) experienced a similar situation. Unlike FAS, PJ&A’s estimated impact was 1.2 million stolen records—a few weeks later, that figure exploded to 9 million. As history has indicated, the FAS breach may reappear. Due to this event, organizations that use FAS may have a higher risk for breaches and cyber threats.

What Should Affected Parties Do in the Aftermath of the Breach? 

Although the breach happened potentially 11 months ago, victims can still mitigate the personal damages caused by the event. They’ll need to shop for an identity protective service. They’ll need a service that can alert professionals immediately to suspicious activities with accounts. They’ll need an Explanation of Benefits from their healthcare provider and a year-long itemized insurance statement. They’ll need to scrutinize both documents in comparison—if anything is off, they could have information or money at risk. Acting can help mitigate the consequential damages of this breach; it’s not a matter of if the cybercriminals misuse it, but when.

About the Author
IDStrong Logo

Related Articles

Instagram Vulnerability Allowed Hackers Access to Control Your Phone

Security experts Check Point Research discovered a critical vulnerability while examining Instagra ... Read More

Alien Malware Infects More than 226 Mobile Apps and Steals Bank Data

As reported on September 24, 2020, by ZDNet and ThreatPost, a new strain of malware named “A ... Read More

Universal Health Systems Hit by Ransomware Attack

Universal Health Systems (UHS), a Fortune 500 company owning more than 400 hospitals across the co ... Read More

Exchange Server Bug Exposes a Big Risk to Hackers

Months after Microsoft released a patch to fix a serious flaw in MS Exchange Server, more than 61% ... Read More

Clients’ Bank Data Exposed in Blackbaud Ransomware Attack

Blackbaud software was victim to a ransomware attack last May, and new information suggests that c ... Read More

Latest Articles

Cementitious Vendor—CGM—Network Compromised by 315k Data Breach

Cementitious Vendor—CGM—Network Compromised by 315k Data Breach

Based in Philadelphia, Pennsylvania, CGM is a nationwide cementitious vendor for industries and construction projects. They are a leader in manufacturing, labeling, and distributing custom cement and patching products.

Chattanooga Heart Institute Updates on 2023 Network Cyber Attack

Chattanooga Heart Institute Updates on 2023 Network Cyber Attack

Patients with cardiovascular issues may appear in one of the Chattanooga Heart Institute (CHI) facilities in Tennessee and Georgia.

Oklahoma’s Largest Non-Profit Health System Breached; 2.3 Million Exposures

Oklahoma’s Largest Non-Profit Health System Breached; 2.3 Million Exposures

INTEGRIS Health is the largest non-profit healthcare network in Oklahoma and surrounding regions. The network includes medical and surgical centers, hospitals, emergency rooms, hospice options, addiction recovery programs, and a holistic approach to health and wellness.

Featured Articles

How to Buy a House with Bad Credit

How to Buy a House with Bad Credit

Buying your own home is the American Dream, but it might seem out of reach to those with bad credit. However, the good news is, if your credit is less than perfect, you do still have options and in most cases, can still buy a home.

How Secure Is Your Password? Tips to Improve Your Password Security

How Secure Is Your Password? Tips to Improve Your Password Security

Any good IT article on computers and network security will address the importance of strong, secure passwords. However, the challenge of good passwords is that most people have a hard time remembering them, so they use simple or obvious ones that pose a security risk.

Top 10 Senior Scams and How to Prevent Them

Top 10 Senior Scams and How to Prevent Them

Senior scams are becoming a major epidemic for two reasons. First, seniors often have a lot of money in the bank from a life of working hard and saving.

Free Identity Exposure Scan
Instantly and Securely Check if Your Personal Information is Exposed on the Dark Web or Sold by Data Brokers
Please enter first name
Please enter last name
Please select a state
Close
Free Identity Threat Scan
Instantly Check if Your Personal Information is Exposed
All fields below are required
Please enter first name
Please enter last name
Please enter a city
Please select a state
Please enter an age
Please enter an email address
Close