Teleperformance is a customer service company that began in 1910 in Paris, France. The company expanded into the United States in 1993 and handles debt collection, customer acquisition, social media services, tech support, and customer care services for countries throughout the United States and in over 88 countries. The company employs over 3,159 individuals and earns more than $600 million in revenue annually.
It's believed that a single person was able to infiltrate the data networks at Teleperformance USA. Once inside the databases, the hacker was able to capture user data and employee data that may include sensitive information.
The Teleperformance data breach was discovered on November 4, 2022.
The data breach may impact current employees and customers working with Teleperformance USA. Even partnering companies could have been impacted by the breach. Anyone that could have been affected will receive a letter from the company informing them that their data is at risk of being exposed.
There isn't a clear count of the files that were affected by this data breach. With more than 3,000 employees and tens of thousands of customers around the world, a huge number of individuals could have had their data exposed during the attack. If you get a letter informing you of the breach, take steps to monitor your identity closely and secure your financial accounts against unwanted access.