One TouchPoint Aetna Breach

Date: April, 2022

OneTouchPoint is a technology company that helps major corporations manage data and offer services to their customers. The organization works with major brands like VITAS Healthcare, Big Chicken, Charter Communications, Aetna, and more. Each of these brands entrusts personal data files to the company with an assurance that the files will be protected. OneTouchPoint has suffered from an attack though, making some of that information vulnerable.

What Was the Breach?

  • First and Last Name
  • Select Medical Information
  • Date of Birth
  • Insurance Identification Numbers
  • Addresses

How Did the Breach Occur?

The OneTouchPoint breach occurred when one or more individuals gained access to the OneTouch file server through a security vulnerability. Once inside, the hacker began encrypting files, likely to carry out a ransomware attack.

When Did This Breach Occur?

OneTouchPoint employees first discovered the servers were compromised on April 27, 2022. It's assumed that the attack occurred before that time, but the exact date isn't known. The investigation into the incident didn't begin with cyber professionals until June 3, 2022.

Who Does the Breach Impact?

The OneTouchPoint breach impacts Aetna insurance customers that have their information managed by OneTouchPoint file servers. If you receive a notice from OneTouchPoint, you may have had your information exposed due to this breach. Watch your credit information closely and take care of your financial accounts to protect yourself.

How Many Files Does the Breach Affect?

The OneTouchPoint data server holds thousands of files, and any of them could have been accessed during the breach. Thousands of people were potentially exposed to the breach, but there is no way to verify who was impacted with 100% certainty.

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