Network Monitor, LiveAction, Announces Ransomware Incident

  • By Steven
  • Published: Nov 03, 2023
  • Last Updated: Nov 06, 2023

LiveAction Incorporated is a software company specializing in analytics, network monitoring, and application management tools. They’ve reported a revenue of over $5 million and provide services to companies in various industries; technical manufacturers, hospitals, biotechnology, and transportation professionals all use LiveAction services. Earlier this year, LiveAction suffered a ransomware attack where hackers took significant consumer information. Those with information in the breach must immediately take preventative steps to guard their data from misuse. 

liveaction data breach

How Did the Attack Occur? 

The filing submitted to the Maine Attorney General’s office states the attack was an “external system breach” or hacking. Their incident notice further clarifies that the hacking was part of a sophisticated ransomware attack. Unauthorized actors accessed some of LiveAction’s computer systems and disabled them before the system could respond. The administrators gained control quickly, but not before the actors stole some file data.

What Information Was Viewed or Stolen? 

There is no indication of if the stolen data belonged to employees, clients, or consumers of LiveAction. The Maine breach filing suggests more than 500 individuals have leaked information, but the final number may be higher. The notice lists identity-centered personal information like birthdays and SSNs; they also list dates of birth, driver’s licenses, medical treatment data, health insurance data, and financial details. The actors may not have all the data associated with someone—but even one of these credentials could put your data at risk

How Did LiveAction Admit to the Breach? 

According to the Maine filing, the breach occurred as early as April 13th, 2023. However, the consumer notice indicates the breach was discovered on or around May 22nd, as LiveAction experienced a service disruption. They immediately launched continuity plans and engaged cybersecurity professionals in an investigation. LiveAction launched network protections and protocols following their investigation. These defenses limit the likelihood of a future cyberattack. On or around October 23rd, LiveAction began notifying potentially impacted parties; it may take up to two weeks to receive a corresponding letter. 

What Will Become of the Stolen Information? 

What happens with the information depends on LiveAction’s cybersecurity response and the threat actor. Even if LiveAction pays the ransom for the compromised data, the hacker could still release or sell the information later. There is no way to guarantee the confidentiality of the stolen details; subsequently, individuals must take proactive steps to change and secure their data

What Should Affected Parties Do in the Aftermath of the Breach? 

The LiveAction consumer notice suggests various cybersecurity services, including credit, identity, and fraud monitoring. Don’t wait for the notice to appear in the mail, however. If you see suspicious activity within your accounts, take action immediately. Change as many passwords and account credentials as possible and implement strong password managers and multi-factor authentication settings. Also, avoid giving personal information online when asked, and never enter details into shady websites. All who receive a notice must be wary of their accounts and prepare for when the hackers will misuse the credentials, not if. 

About the Author
IDStrong Logo

Related Articles

Instagram Vulnerability Allowed Hackers Access to Control Your Phone

Security experts Check Point Research discovered a critical vulnerability while examining Instagra ... Read More

Alien Malware Infects More than 226 Mobile Apps and Steals Bank Data

As reported on September 24, 2020, by ZDNet and ThreatPost, a new strain of malware named “A ... Read More

Universal Health Systems Hit by Ransomware Attack

Universal Health Systems (UHS), a Fortune 500 company owning more than 400 hospitals across the co ... Read More

Exchange Server Bug Exposes a Big Risk to Hackers

Months after Microsoft released a patch to fix a serious flaw in MS Exchange Server, more than 61% ... Read More

Clients’ Bank Data Exposed in Blackbaud Ransomware Attack

Blackbaud software was victim to a ransomware attack last May, and new information suggests that c ... Read More

Latest Articles

What Are Vacation Club and Timeshare Scams and How to Avoid Them

What Are Vacation Club and Timeshare Scams and How to Avoid Them

In early 2023, the FBI made a public service announcement warning that scammers had been targeting owners of timeshares in Mexico; they reported an estimated $39.6 million in losses involving only Mexico timeshares.

What to Do if Your Credit Card is Lost or Stolen

What to Do if Your Credit Card is Lost or Stolen

Credit and debit cards have become the most prominent form of wealth access in the last decade. Once consumers pulled out thick wallets of cash—they now pull out thin clips of cards—if they bother using a card, not a watch or cellphone.

Credit Card CVV Number: Meaning and Security

Credit Card CVV Number: Meaning and Security

Inspect your credit card, and you'll likely find interesting—and crucial—elements of the plastic rectangle. The front might display the provider's name, a chip, some digits, or an entire card number; the back might hold much the same, along with a signature, when necessary, and a "valid thru [sic]" date.

Featured Articles

How to Buy a House with Bad Credit

How to Buy a House with Bad Credit

Buying your own home is the American Dream, but it might seem out of reach to those with bad credit. However, the good news is, if your credit is less than perfect, you do still have options and in most cases, can still buy a home.

How Secure Is Your Password? Tips to Improve Your Password Security

How Secure Is Your Password? Tips to Improve Your Password Security

Any good IT article on computers and network security will address the importance of strong, secure passwords. However, the challenge of good passwords is that most people have a hard time remembering them, so they use simple or obvious ones that pose a security risk.

Top 10 Senior Scams and How to Prevent Them

Top 10 Senior Scams and How to Prevent Them

Senior scams are becoming a major epidemic for two reasons. First, seniors often have a lot of money in the bank from a life of working hard and saving.

Free Identity Exposure Scan
Instantly and Securely Check if Your Personal Information is Exposed on the Dark Web or Sold by Data Brokers
Please enter first name
Please enter last name
Please select a state
Close
Free Identity Threat Scan
Instantly Check if Your Personal Information is Exposed
All fields below are required
Please enter first name
Please enter last name
Please enter a city
Please select a state
Please enter an age
Please enter an email address
Close